My keypad is beeping, what does that mean?

Usually this means there is some form of trouble. If you have the alarm.com app for your system, you can just open that up and see what is wrong. For our systems without app access you’ll need to get this from the keypad. While at the keypad, if it has numbered buttons on it press * 2. If you get text, just follow the prompts. If you get numbers, follow this guide:

1. Service Required ( Press (1) again)

(1)Alarm Panel Low Battery (2) Bell Trouble (3) General System Trouble (4) General System Tamper (5) General System Supervisory (7) PC5204 Low Battery (8) PC5204 AC Failure

2. Loss of Power (check transformer for power)

3. Telephone Line Trouble (check for dial tone on the phone line)

4. Panel Failed to communicate with Central Station (You need to test the alarm system, call up monitoring company and put alarm on test, and then trip the alarm, call them back when done,

5. Zone Fault Press (5) and the zone light(s) Corresponding to the faulted zones will turn on.

6. Zone Tamper: Press (6) and the zone light(s) corresponding to tampered zones will turn on.

7. Wireless Zone low Battery: Press (7) to display zone, press (7) again to display more zones.

8. Loss of Clock : To reset press (*)(6) Master code and (1) then military time and date in MM/DD/YY format.

Example: 8AM, January 1, 2021 would be 0800010121

I accidentally triggered the alarm, what do I do.

First off, stay calm. Accidental triggers are inevitable and are easily fixed. When you first got the system we gave you a laminated reminder card with some information on it. You’re going to want to call our monitoring service. The number is on the front and the back of the card. You’ll give them your account number on the back of the card, tell them it’s a false alarm, and give them your passcode. After all this they will cancel the dispatch. Note that your passcode is most likely different from your 4-digit pin code on the keypad, and your password for the app and website.

My keypad says I have a low battery on my door, what do I do.

First off call the monitoring station and ask them to put your system on test. The cops won’t come from you changing a battery, but the monitoring service will call to let you know that your sensors are being opened up, and this prevents multiple calls. Next open the sensor on the door. This can be done with a small flat head screw driver in most cases. If you don’t see a small plastic box on your door, check your door jamb for a small roughly 3/4” circle with a small cut out. Pull the cover off and expose the battery. The battery will be one of 4 types: CR2032, CR2450, CR2, or CR123. Purchase and replace the battery. After replacing it make sure you open and close the door. This is roughly the same process for any other sensors you might have. You can also check out our YouTube channel for helpful videos.

Alternatively we can set up a service call and replace the batteries for you.

One of my smoke detectors went off, how do I reset it?

The smoke detectors we install are equipped with an alarm memory, which provides a visual indication when an alarm has been activated. The red LED will illuminate for about 1.5 seconds every 16-20 seconds to indicate the memory condition. The memory will remain activated until pushing the Test/Hush Button resets it or will time-out between 11 to 13 hours. Only the detector that triggered the alarm will flash.

Are my smoke detectors connected to my alarm system?

It depends on the installation. For many homes we don’t connect the detectors. Some we do. The easiest way to check is to open the alarm.com app if you have it and tap on the title “Security System.” If you scroll down and see a sensor named something with Smoke or Fire in the title, you have smoke detectors on the alarm system.

The smoke detectors on the system aren’t always the same ones that already in your house. Sometimes we install new, separate smoke detectors or even just a wireless monitor. You can tell these apart from your normal smoke detectors as they will usually be near another smoke detector, be much fewer of them,

Why don’t I have power in my garage,kitchen or bathroom?

The most likely issue is a GFI or GFCI plug tripped. These are plugs that act like a breaker so that you can’t get shocked in a wet environment. To find a GFI, look for a plug that has two buttons in between the outlets. If you don’t have power, try pressing in the test button, then the reset button. This should restore power in your bathroom or garage.

If you need any assistance with any of these or any other issues please don’t hesitate to call.

EBC Security & Electric 616-396-8967